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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox will not open because of a "nssutil3.dll" error. How can I back up my bookmarks when Firefox will not open?

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Firefox would not open because of a "nssutil3.dll " problem. I've researched the problem, and I am using Norton 360 which is not a known antivirus program that deletes the file as a trojan. I want to uninstall and reinstall firefox, but first I want to make sure my book marks are safe.

User Agent

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; Tablet PC 2.0)

Firefox would not open because of a "nssutil3.dll " problem. I've researched the problem, and I am using Norton 360 which is not a known antivirus program that deletes the file as a trojan. I want to uninstall and reinstall firefox, but first I want to make sure my book marks are safe. == User Agent == Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; Tablet PC 2.0)

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