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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When I go to the Firefox website and click on download, IE shuts down and nothing else happens.

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I had issues with upgrading Firefox. Teh error message said that Firefox was unable to install certain upgrades. I uninstalled firefox completely, then started up IE, went to the Firefox website and clicked on the "Download Firefox" button. Then IE closes and that's the end of it. It will not let me download.

trying to install Firefox

User Agent

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.0.3705; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTbGAM-SRS/5.7.1.11118)

I had issues with upgrading Firefox. Teh error message said that Firefox was unable to install certain upgrades. I uninstalled firefox completely, then started up IE, went to the Firefox website and clicked on the "Download Firefox" button. Then IE closes and that's the end of it. It will not let me download. == trying to install Firefox == == User Agent == Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.0.3705; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTbGAM-SRS/5.7.1.11118)

All Replies (1)

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Try downloading Firefox from this web page. http://www.mozilla.com/en-US/firefox/all.html