This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

when I double click on Firefox Icon, it doesn't start

  • 1 antwoord
  • 15 hierdie probleem
  • 5 views
  • Laaste antwoord deur Shawn

AnonymousUser
AnonymousUser
more options

when I double click on Firefox icon the clock glass appears on my pointer but the Firefox doesn't start. but some days like today it opens and doesn't have any problem. I predict that I will have this problem again after I close the Firefox's window. The problem started since a few days after updating my Firefox.

This happened

Every time Firefox opened

== afew days after updating my firefox

when I double click on Firefox icon the clock glass appears on my pointer but the Firefox doesn't start. but some days like today it opens and doesn't have any problem. I predict that I will have this problem again after I close the Firefox's window. The problem started since a few days after updating my Firefox. == This happened == Every time Firefox opened == afew days after updating my firefox

All Replies (1)

Shawn
Shawn
  • Moderator
more options

One of your add-ons might be the culprit. Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode. If that solves the problem, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and possibly Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

~~~~~~~~~~~

If that does not solve the problem, create a new profile Then, Recover your data from the old profile. See http://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile