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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again - what to I do?? I have shut off and restarted and keep getting this message

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I keep getting this error message - "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again" what do I do?? I have shut down my computer and am still having this problem. HELP.....

User Agent

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Zune 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152)

I keep getting this error message - "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again" what do I do?? I have shut down my computer and am still having this problem. HELP..... == User Agent == Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Zune 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152)

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Firefox is trying to update but it can't because Firefox is running

Open the task manager with Ctrl + Alt + delete. Click on the Processes tab and find firefox.exe. Click End process