This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 3.6.8 (and 4.0b) is crashing every time I load Gmail.

  • 1 antwoord
  • 24 hierdie probleem
  • 3 views
  • Laaste antwoord deur Morbus

more options

I navigate to Gmail in FF 3.6.8 or 4.0 and log in. The site begins to load but after about 3 seconds it crashes the browser. The crash appears to be tied to the calendar sidebar widget loading, but that may just be a coincidence of the timing.

I have uninstalled and reinstalled Firefox 3.6.8. That didn't help.

I loaded Firefox in safe mode, disabled / uninstalled all the plug-ins and that didn't help.

So I installed 4.0 to see if that would fix it and it hasn't.

I am on a Dell XPS 1530 with Windows Vista.

I navigate to Gmail in FF 3.6.8 or 4.0 and log in. The site begins to load but after about 3 seconds it crashes the browser. The crash appears to be tied to the calendar sidebar widget loading, but that may just be a coincidence of the timing. I have uninstalled and reinstalled Firefox 3.6.8. That didn't help. I loaded Firefox in safe mode, disabled / uninstalled all the plug-ins and that didn't help. So I installed 4.0 to see if that would fix it and it hasn't. I am on a Dell XPS 1530 with Windows Vista.

All Replies (1)

more options

If you loaded safe mode and ticked Disable all add-ons at startup, and it still has the same problem (if you didn't tick it, please try it), can you please try it in a new (temporary) Firefox profile and see if the issue is still present? See this article to know how to create a new Firefox profile. Please report back the results.