This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When I try to attach a file to an e-mail, Firefox crashes as soon as I click on "browse". It works ok, however for other users.

more options

When I want to attach a document or photo to an out-going e-mail using hotmail, I click on "attach", and and then select "browse". Firefox crashes at this point. A window opens saying "Mozilla has crashed and is sending an error report.

When I want to attach a document or photo to an out-going e-mail using hotmail, I click on "attach", and and then select "browse". Firefox crashes at this point. A window opens saying "Mozilla has crashed and is sending an error report.

All Replies (1)

more options

Are you using a popular webmail site such as Yahoo, Gmail, or Hotmail? That might be useful to know.

Some webmail sites use a Flash-based file browsing dialog. You may want to update your flash player -- there was a new security update earlier this week. Go to http://get.adobe.com/flashplayer/ to download.