This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

We are trying to update to 3.6.8 and note says cannot find license agreement for this version.

  • 1 antwoord
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur cor-el

carolkassem
carolkassem
more options

tried to do a complete update for 3.6.8 but get a notice saying that the license file for this version could not be found Please visit Firefox homepage for more information.

tried to do a complete update for 3.6.8 but get a notice saying that the license file for this version could not be found Please visit Firefox homepage for more information.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue.

See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall