This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Nothing but problems since I downloaded 3.6.8 FF - constant error messages that won't close etc.

  • 2 antwoorde
  • 9 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

blaidds
blaidds
more options

Based on another poster's problem, I went to FF Tools/Add-Ons to try to get rid of my non-functioning Google toolbar. I get the following error: Script: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsExtensionManager.js:623

When I try to stop the script, it just keeps popping back up. I can't even close the error window. Just keeps reopening.

When OPEN FF, I get Type error: this.instalDIR is null

Since installing FF 3.6.8, Google Toolbar buttons do not work, I can't uninstall - it just brings up the Google Toolbar Options window.

This is getting very frustrating. FF has always worked well - until this version!

Based on another poster's problem, I went to FF Tools/Add-Ons to try to get rid of my non-functioning Google toolbar. I get the following error: Script: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsExtensionManager.js:623 When I try to stop the script, it just keeps popping back up. I can't even close the error window. Just keeps reopening. When OPEN FF, I get Type error: this.instalDIR is null Since installing FF 3.6.8, Google Toolbar buttons do not work, I can't uninstall - it just brings up the Google Toolbar Options window. This is getting very frustrating. FF has always worked well - until this version!

All Replies (2)

TonyE
TonyE
  • Moderator
more options

This can be caused by the Ask Toolbar, try disabling it. Open the add-ons manager (select Tools > Add-ons), go to the Extensions panel, select the Ask Toolbar, click Disable then restart Firefox.

If that does not help, you will need to troubleshoot other add-ons to find which one is causing it, for details of how to do that see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

If you have Personas Plus 1.6, this has caused problems with the Google toolbar, if you have it try uninstalling it. Reports in the Personas forum indicate that uninstalling Personas Plus and re-installing it can solve the compatibility problem.

Gewysig op deur TonyE

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Your plugins list shows outdated plugin(s) with known security and stability risks.

  • Next Generation Java Plug-in 1.6.0_15 for Mozilla browsers

Update the Java plugin to the latest version.

See also Bug 590608 - Personas Plus 1.6 incompatibility with Google Toolbar

(please do not comment in bug reports)