This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox tells me to update my Adobe Flash, but it won't let me install, even when I follow the special Firefox instructions on Adobe's website.

  • 1 antwoord
  • 109 hierdie probleem
  • 8 views
  • Laaste antwoord deur TonyE

sarahastern
sarahastern
more options

When I get to the Thank You page, Firefox has a bar at the top that says "Additional plugins are required to display all the media on this page" but when I click to install it, Firefox says that it is in a format that it cannot recognize. The name of the plugin is "gp.xpi".

When I get to the Thank You page, Firefox has a bar at the top that says "Additional plugins are required to display all the media on this page" but when I click to install it, Firefox says that it is in a format that it cannot recognize. The name of the plugin is "gp.xpi".

All Replies (1)

TonyE
TonyE
  • Moderator
more options

You can ignore those instructions. Adobe has what I believe is an easier way to install Flash by using the manual installers. See the Adobe troubleshooting guide - http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller