Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 3.6.10 crashes soon after starting YouTube or some other Adobe Flash videos.

  • 1 antwoord
  • 101 hierdie probleem
  • 6 views
  • Laaste antwoord deur cor-el

more options

Soon after starting a YouTube video and some other videos on AdobeFlash 10 within Firefox, I am getting error code 0x0000009c which signifies an unrecoverable hardware error. Yet all seems to work fine in other applications and all my drivers have been updated and checked against the manufacturer's downloads. Video keeps playing the sound but the video halts and after a bit of a flash the dreaded blue screen appears

Soon after starting a YouTube video and some other videos on AdobeFlash 10 within Firefox, I am getting error code 0x0000009c which signifies an unrecoverable hardware error. Yet all seems to work fine in other applications and all my drivers have been updated and checked against the manufacturer's downloads. Video keeps playing the sound but the video halts and after a bit of a flash the dreaded blue screen appears

All Replies (1)

more options

You have some extension that maybe causing your issue.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems