This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

bookmarks vanished. Unable to restore from backups. Uninstalled and reinstalled. Unable to import from IE or from html file exported from IE. What now?

  • 2 antwoorde
  • 7 hierdie probleem
  • 18 views
  • Laaste antwoord deur ptargett

more options

My Bookmarks toolbar reports 'empty'. In my profile where previous dated bookmarks but would no restore from any. Unable to import from IE or from html file exported from IE. Appears to work - importing from IE reports import successful but still empty. Imports from html file completes without any error or other message but bookmarks still empty. Firefox uninstalled and 3.6 reinstalled but all as above.

My Bookmarks toolbar reports 'empty'. In my profile where previous dated bookmarks but would no restore from any. Unable to import from IE or from html file exported from IE. Appears to work - importing from IE reports import successful but still empty. Imports from html file completes without any error or other message but bookmarks still empty. Firefox uninstalled and 3.6 reinstalled but all as above.

All Replies (2)

more options

Thank you. Renamed .sqlite files after shutting down firefox. Was then able to restore from backups. Prior to this, restore attempts failed with message "Unable to process file"