This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Just loaded 3.6.10 and can not access any internet sites. Get error "unable to connect" "connection not encryped

  • 2 antwoorde
  • 18 hierdie probleem
  • 8 views
  • Laaste antwoord deur kasyl

more options

updated to 3.6.10 today. after update, could not access internet. MS explorer works ok. checked firewall and found Firefox on allowed list. removed it and re-added to no avail. the error message sez "unable to connect". under options tab, page info provides the following; encoding: UTF-8, "connection not encrypted". the web site does not support encryption for the page you are viewing. information sent over the internet w/o encryption can be seen by other people while it is in transit. i tried other web sites, but get the same result.

updated to 3.6.10 today. after update, could not access internet. MS explorer works ok. checked firewall and found Firefox on allowed list. removed it and re-added to no avail. the error message sez "unable to connect". under options tab, page info provides the following; encoding: UTF-8, "connection not encrypted". the web site does not support encryption for the page you are viewing. information sent over the internet w/o encryption can be seen by other people while it is in transit. i tried other web sites, but get the same result.

All Replies (2)

more options

Please see Fix problems connecting to websites after updating Firefox. Do you use any other security software other than the MS Firewall? If so, try disabling it, and/or removing and re-adding Firefox from its trusted list.

Gewysig op deur Svetlana

more options

Many thanks for the help. I found an old "uninstalled" version of Norton's Internet Security 2010 that some how was impacting the 3.6.10 upgrade. I totally removed Norton's from the Auto Run folder, rebooted and Firefox loaded properly.