This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Fennec will not load on samsung epic 4g, just get a white screen

  • 3 antwoorde
  • 5 hierdie probleem
  • 9 views
  • Laaste antwoord deur zob

zob
zob
more options

I downloaded Firefox Mobile to my Samsung Epic Galaxy 4G phone and followed the installation instructions. When I try to launch the browser I briefly get a white screen and then the application closes. I tried uninstalling and then re-installing Fennec and had the exact same results. I have 15+ GB available on my SD card and 257 MB available internal memory on the phone. I'm stumped.

I downloaded Firefox Mobile to my Samsung Epic Galaxy 4G phone and followed the installation instructions. When I try to launch the browser I briefly get a white screen and then the application closes. I tried uninstalling and then re-installing Fennec and had the exact same results. I have 15+ GB available on my SD card and 257 MB available internal memory on the phone. I'm stumped.

All Replies (3)

Matt Brubeck
Matt Brubeck
more options

Did you download a nightly build? Today's nightly build was broken and crashes on startup; we will have a new nightly build available in a couple hours from https://wiki.mozilla.org/Mobile/Platforms/Android

Or you can download the official Firefox 4 beta release from http://www.mozilla.com/en-US/mobile/download/

Please let us know whether this solves your problem.

Matt Brubeck
Matt Brubeck
more options

This is now fixed in the latest nightly build at https://wiki.mozilla.org/Mobile/Platforms/Android

zob
zob Vraag-eienaar
more options

Thanks, that was exactly my problem. For my initial download of the app I had inadvertently scanned the nightly build instead of the Beta 4. I uninstalled the former and then downloaded and installed the correct version and it works great! Thanks. Will now update to the new nightly build.