Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 3.6 not properly displaying Flash Player files only a grey empty box. No internet tips worked.

  • 2 antwoorde
  • 32 hierdie probleem
  • 13 views
  • Laaste antwoord deur FfRudi

more options

Using FF 3.6 and Windows Vista. Downloaded latest version of Adobe Flashplayer 10.1. Websites show a grey empty box, no content. When right clicking the Flashplayer menu pops up, proving it is a swf flashfile. Adobe Flashplayer not shown in Plugin menu, only Shockwave flashplayer.

Using FF 3.6 and Windows Vista. Downloaded latest version of Adobe Flashplayer 10.1. Websites show a grey empty box, no content. When right clicking the Flashplayer menu pops up, proving it is a swf flashfile. Adobe Flashplayer not shown in Plugin menu, only Shockwave flashplayer.

All Replies (2)

more options

You can try to disable Out-Of-Process-Plugins: http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

You can also try to disable the hardware acceleration in the Flash Player.
Flash "Display settings" window: http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

more options

Many thanks. Disabling the hardware accelerator or out-of-process plug-ins was not the issue. But the article on out-of-process plug-ins mentioned firewall blocking issues, which upon investigation appeared to be the issue. Problem solved.