Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When i try to restart firefox after i have closed it i get a message that firefox is still running Have to restart pc most of the time. Is a big wast of time.So have been using internet explorer most of the time

  • 1 antwoord
  • 22 hierdie probleem
  • 10 views
  • Laaste antwoord deur John99

jotweed
jotweed
more options

I must close firefox to run a program called c cleaner to remove unused items the browser saves on the computer . In order to clean up items on firefox i must shut firefox down then have the problem when i try to restart firefox after the the unused items are removed as the pc thinks firefox is still running. Have to reboot to start firefox. Other browsers are normal with no problems

I must close firefox to run a program called c cleaner to remove unused items the browser saves on the computer . In order to clean up items on firefox i must shut firefox down then have the problem when i try to restart firefox after the the unused items are removed as the pc thinks firefox is still running. Have to reboot to start firefox. Other browsers are normal with no problems

All Replies (1)

John99
John99
more options

I have sometimes seen Firefox give such a message, and do not know the reason for this. As you mention Internet Explorer I assume you are using a Windows machine.

Try using task manager to stop the firefox program. Shortcut keys [Ctrl][alt][del] in XP, all pressed together will get task manager. Another method is in Start -> Run keying in the command "Taskmgr" and hit Return

Once TaskManager is showing click the process tab and look for "firefox.exe", right click on it and use "end process" that should stop Firefox without you needing to restart the computer.

I am not sure why you need to use "c cleaner to remove unused items the browser saves on the computer " 

Tools -> clear recent history,  may help

You may also be interested in the Private Browsing - Use Firefox without saving history feature.

I have just noticed someone else posting about this article that may be of interest Firefox is already running but is not responding.

Gewysig op deur John99