Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I can't get Firefox to accept captcha codes although I have no problem using IE

  • 4 antwoorde
  • 41 hierdie probleem
  • 1 view
  • Laaste antwoord deur geniej44

geniej44
geniej44
more options

I have been unable to get Firefox to accept captcha codes. I do not have this problem when using Internet Explorer. I have even removed Firefox and reinstalled it thinking that might be the problem. It still doesn't work.

I have been unable to get Firefox to accept captcha codes. I do not have this problem when using Internet Explorer. I have even removed Firefox and reinstalled it thinking that might be the problem. It still doesn't work.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
geniej44
geniej44 Vraag-eienaar
more options

thank you everyone for your offers to help. I'm frustrated beyond words. It drives me crazy that I know so little. I can't even find the "Tools", etc. to begin the process you've suggested.

The "Files, Edit, View, Favorites, Tools, Help" that are so readily visable on IE are no where to be found on my version of Firefox, nor do I have a clue how to access them.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • In Firefox 3.6 versions on Windows and Firefox 4 on Windows and Linux it's possible to hide the "Menu Bar" via "View > Toolbars" or via the right-click context menu of a toolbar.
  • Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.
  • Go to "View > Toolbars" or right-click the "Menu Bar" or press Alt+V T to select which toolbars to show or hide (click on an entry to toggle the state).

See also:

geniej44
geniej44 Vraag-eienaar
more options

Thanks everyone for your help. As you can see, I'm not the most accomplished at the "mechanics" of a computer :). I have now managed to "find" my tools, etc. again AND have deleted the cookies, etc. as instructed, but that didn't fix the captcha problem. I'm now waiting for more experienced help to try the remedy/remedies suggested via "SAFE MODE". I truly appreciate everyone's efforts. It's wonderful to know you are out there willing to help those of us less skilled. I'll let you know if and when I finally get this problem solved. HAPPY NEW YEAR to each of you !!!!