This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashed and since then I can't open it, not even after reinstallation

  • 1 antwoord
  • 4 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

numka
numka
more options

My computer had an unexpected shutdown. At that time, Mozilla was open and working with no problems. After the shutdown I restarted the computer but Mozilla wouldn't open. Simply after clicking the icon (in Startuo programs r any shortcut) nothing happens. I tried to uninstall it with Windows Uninstaller whowever I didn't manage - I kept receiving the message to close the program before uninstalling. So I used an external uninstaller with which I managed to uninstall the program and installed it all over again however this didn't solve the problem- I still cannot open it. Can you advise me some solution?

My computer had an unexpected shutdown. At that time, Mozilla was open and working with no problems. After the shutdown I restarted the computer but Mozilla wouldn't open. Simply after clicking the icon (in Startuo programs r any shortcut) nothing happens. I tried to uninstall it with Windows Uninstaller whowever I didn't manage - I kept receiving the message to close the program before uninstalling. So I used an external uninstaller with which I managed to uninstall the program and installed it all over again however this didn't solve the problem- I still cannot open it. Can you advise me some solution?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

Create a new profile as a test to check if your current profile is causing the problems.
See Basic Troubleshooting: Make a new profile

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox