Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I downloaded firefox and am using it but sometimes a box opens telling me to drag firefox icon into applications folder-try to but it says I don't have permission for certain items

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

lfurgatch
lfurgatch
more options

When I try dragging the firefox icon intot he applications folder it says I already have one in there and do I want to replace it I say yes, but then it says "The operation can't be completed because I don't have permission to access some of the items."

When I try dragging the firefox icon intot he applications folder it says I already have one in there and do I want to replace it I say yes, but then it says "The operation can't be completed because I don't have permission to access some of the items."

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.