This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When I open Youtube, i her songs and videos, but no picture in a little window on the site. Why? On internet explorer there is no problem, and it's the same laptop. Thank you, Martina

  • 1 antwoord
  • 17 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

mmilin
mmilin
more options

No picture on youtube, sound is ok, i can see everything but the picture in the window.

No picture on youtube, sound is ok, i can see everything but the picture in the window.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can update Firefox to the latest 3.6.15 version via "Help > Check for Updates"

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: