This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I am unable to use NEXT after putting in my password to sync my account. The error is that my password is too short. I am using the correct account and my password is seven charators.

q2hearts
q2hearts
more options

I put in my email address and then put in my password and then the error message says the password is too short. I have a seven character password. How do I by past this error to continue so that I can sync my information?

I put in my email address and then put in my password and then the error message says the password is too short. I have a seven character password. How do I by past this error to continue so that I can sync my information?

All Replies (1)

Richard Soderberg
Richard Soderberg
more options

Hi, Firefox Sync requires the account password to be at least eight characters, so using a slightly longer password should make it work for you.