This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Shockwave Flash 10.2.153.1 causes FF4 to crash.

  • 8 antwoorde
  • 243 hierdie probleem
  • 12 views
  • Laaste antwoord deur Fleabutt

more options

I downloaded FF4 and immediately began having problems as soon as I get on to websites such as Youtube, CNN, or similar sites that contain video. FF4 would crash, but nothing showed up the about:crashes page. I realized that it must be my Windows Vista causing the crash, as the error was a "Firefox has stopped working." message that forced me to close FF4.

My next step was to go and disable all add-ons and extensions, and of course it ended up that now FF4 ran fine. So I went one by one and enabled each one until I found the problem, which was Shockwave Flash 10.2.152.32 (10.2 r153). When this plug-in is enabled, FF4 crashes constantly. When this plug-in is disabled, FF4 works fine. However, with this plugin disabled, I am unable to view any videos on websites such as Youtube.

I tried downloading the newest Flash, hoping that would solve the problem. It did not. My plug-in (which I obviously still have to keep disabled) is now version Shockwave Flash 10.2.153.1. I don't understand why this is all going on, I have never once had a problem with anything Firefox until the FF4 update and it is VERY frustrating. Please help!

I downloaded FF4 and immediately began having problems as soon as I get on to websites such as Youtube, CNN, or similar sites that contain video. FF4 would crash, but nothing showed up the about:crashes page. I realized that it must be my Windows Vista causing the crash, as the error was a "Firefox has stopped working." message that forced me to close FF4. My next step was to go and disable all add-ons and extensions, and of course it ended up that now FF4 ran fine. So I went one by one and enabled each one until I found the problem, which was Shockwave Flash 10.2.152.32 (10.2 r153). When this plug-in is enabled, FF4 crashes constantly. When this plug-in is disabled, FF4 works fine. However, with this plugin disabled, I am unable to view any videos on websites such as Youtube. I tried downloading the newest Flash, hoping that would solve the problem. It did not. My plug-in (which I obviously still have to keep disabled) is now version Shockwave Flash 10.2.153.1. I don't understand why this is all going on, I have never once had a problem with anything Firefox until the FF4 update and it is VERY frustrating. Please help!

All Replies (8)

more options

...and just in case it may be relevant, this is the popup window I am seeing with the details of why it is crashing....

Firefox has stopped working

Windows can check online for a solution to the problem.

-Check online for solution and close program -Close program

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	2.0.0.4094
 Application Timestamp:	4d8374f3
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.0.6002.18327
 Fault Module Timestamp:	4cb7341c
 Exception Code:	c0000005
 Exception Offset:	000321de
 OS Version:	6.0.6002.2.2.0.768.3
 Locale ID:	1033
 Additional Information 1:	fd00
 Additional Information 2:	ea6f5fe8924aaa756324d57f87834160
 Additional Information 3:	fd00
 Additional Information 4:	ea6f5fe8924aaa756324d57f87834160

Read our privacy statement:

 http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
more options

I have had this exact same problem. Firefox hangs up when I visit a site that contained video elements. So I disabled the Shockwave plugin, but now I can't watch videos.

Firefox has worked great for me until now. Now I have to go back to Explorer...ugh. Hope they get this fixed really soon.

more options

I'm not sure it's limited to video, I crash on most pages, including this one. I am resorting to Chrome, which is not a good replacement. Also, has anyone noticed that "Organize Bookmarks" is missing? I am out of the water with this "upgrade".

more options

Organize Bookmarks was renamed to Show All Bookmarks.


Try reinstalling the previous version of Flash - 10.1 r 102 and get rid of that 10.2 r152 version.

http://www.oldapps.com/flash_player.php?old_flash_player=19
scroll down to
Download Flash Player 10.1 (Non-IE Browsers)

or from Adobe
http://kb2.adobe.com/cps/142/tn_14266.html

more options

I have the same problem. The difference is I'm on a mac sys 10.6.7. At the time I downloaded FF4 I was already on the previous Shockwave Flash version and was having the same problem before I upgraded to SF 10.2.153.1. Same problem with both, pages hang for minutes at a time before loading and videos wouldn't play once the pages did load. Disabling SF caused pages to load with speeds comparable to claims. Of course anything that needed SF still wouldn't work. I have gone back to FF3.6** until a real fix by Mozilla and/or Adobe is made or some other solution.

Gewysig op deur RichKD

more options

I have had the same problem now with various versions of both flash and firefox. In previous versions I found checking if multiple versions of Java was causing the problem. With my wife's older laptop it was. As soon as I deleted all previous versions and updates of java and installed the newest one and newest version of Flash every thing worked fine for a couple of months, then her laptop died due to unrelated issues. Now I am running a little netbook and it is having the same problem, save that the plugin container for flash is now eating up my entire bandwidth when ever i have anything other than firefox open. It did not do this with 3.6 but is with 4.0, There is something wrong going on and it needs to be fixed. But because the crashes only happen when I force crash it refuses to send any reports.

more options

Adobe has come out with Shockwave Flash 10.2.159.1 and there is no difference in the awful hang times for pages to render in Firefox 4. Back on v3.6xx

more options

I've had the same problem with Shockwave Flash crashing my system and causing an automatic reboot of my PC as soon as I try to play any flash videos. However, as long as I keep my flash at version 10.1 and don't update it, it works okay. The problem is, how long can I keep it like this before some future tweak of general website flash sites prevents even this from working???

I want to know if there's a fix so that I can install future versions of Shockwave Flash and actually get it to work so I don't have to use such an antiquated version of Flash anymore (gag, even though I say this, I loath Flash, it's so clunky in any version, I wish websites would switch to some other video standard).

If anyone has an answer, please let me know. (My computer runs Windows XP with Firefox 12, by the way.)

Gewysig op deur Fleabutt