This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Yelow and red bands across top of screen say a critical software update is needed for browser; it is different from any other update message we have ever received; should we Allow the update?

  • 2 antwoorde
  • 8 hierdie probleem
  • 1 view
  • Laaste antwoord deur Matt Brubeck

more options

Yellow band says:"Firefox prevented this site (...) from asking you to install software on your computer." Red band says:"System update required - A critical software update is needed for your browser. Click Allow to update now." Why are we getting this message? It is different from the typical update messages we receive. Should we click Allow?

Yellow band says:"Firefox prevented this site (...) from asking you to install software on your computer." Red band says:"System update required - A critical software update is needed for your browser. Click Allow to update now." Why are we getting this message? It is different from the typical update messages we receive. Should we click Allow?

All Replies (2)

more options

That "System update required" message does not come from Firefox, and you should not click the "Allow" button unless you can verify it is from a site that you trust. If you're not sure, can you let us know which site is asking to install software?

more options

This message might be caused by a Firefox add-on called "Game Play Labs." For details, see this question:

https://support.mozilla.com/en-US/questions/797369