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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

SpyHunter 4 is not working as usual on my desktop computer; Kaspersky Antivirus is not working properly on my laptop. Both changes occured after downloading Firefox 4. What should I do

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Marbeth
Marbeth
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SpyHunter is set up to run everyday when I turn on my desktop computer. My Desktop runs Windows 5.1. We usually get around 80-100 low level "spy things" that show up and Spy Hunter removes them. Yesterday, after downloading Firefox 4 we got no malware spy hits. Today, we got one, but we got a message that said we had to restart our computer to remove the malware. We restarted and Spy Hunter just wanted to scan again. We stopped the scan.

Kaspersky Antivirus is set up on my laptop (running Windows 7). After I downloaded Firefox 4, I get a message that states that Kaspersky Antivirus is not turned on. When I open the Action Center of Kaspersky, I shows that the Anti-virus protection is turned off. The rest (firewall, updates, spyware protection, internet security settings, account control are all still "on").

I find it really strange and somehow connected to the downloading of Firefox 4 since both my desktop and my laptop now have problems with my SpyHunter and Kaspersky.

Can I, or should I go back to the earlier version? If so, how do I do that?

Thanks! Marbeth Austin

SpyHunter is set up to run everyday when I turn on my desktop computer. My Desktop runs Windows 5.1. We usually get around 80-100 low level "spy things" that show up and Spy Hunter removes them. Yesterday, after downloading Firefox 4 we got no malware spy hits. Today, we got one, but we got a message that said we had to restart our computer to remove the malware. We restarted and Spy Hunter just wanted to scan again. We stopped the scan. Kaspersky Antivirus is set up on my laptop (running Windows 7). After I downloaded Firefox 4, I get a message that states that Kaspersky Antivirus is not turned on. When I open the Action Center of Kaspersky, I shows that the Anti-virus protection is turned off. The rest (firewall, updates, spyware protection, internet security settings, account control are all still "on"). I find it really strange and somehow connected to the downloading of Firefox 4 since both my desktop and my laptop now have problems with my SpyHunter and Kaspersky. Can I, or should I go back to the earlier version? If so, how do I do that? Thanks! Marbeth Austin

All Replies (1)

Helper7677
Helper7677
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Some third-party vendors do not update their products until after the release of a new browser. That is a shame in that they could have tested for compatibility during the alpha and beta testing period (about one year in the case of Firefox 4). The third-party vendor/developer is responsible for keeping their product(s) compatible with new browsers.

You will need to contact your third-party vendor and complain as a paying customer who is not getting what they paid for.

Other newly release browsers, not just Firefox 4, are affected: