This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Get paypal message "You are using a browser that has not been certified with this online banking product. You can't continue to use this browser. You should use Internet Explorer (6 or above)."

  • 5 antwoorde
  • 25 hierdie probleem
  • 1 view
  • Laaste antwoord deur gsmithwa

more options

The above message appeared when I tried to access my Paypal account. I last used Paypal about 2 weeks ago with no problem.

The above message appeared when I tried to access my Paypal account. I last used Paypal about 2 weeks ago with no problem.

All Replies (5)

more options

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

See also:

more options

I'm having the exact same issue, and the above did not work. I have also tried starting firefox in safe mode, disabling all plugins and using a new firefox profile. None of these work.

more options

I hope this is not a hack, as I have the same Problem and I log on fine to paypal and bank via Explorer but not with firefox

more options

Your PC is infected with a virus which hijacks your browser to display that message. It's a Trojan called ZeuS or ZBot.

It's only programmed to steal your username and password when you use IE, so they make that message show up in other browsers when you visit a site that it's programmed to steal your credentials for.

Gewysig op deur VirusScanNow

more options

Tnanks for the info. I scanned my PC with a couple of scanners (ClamWin and Ad-Aware and they found and cleaned a few interesting items). Then Firefox 4 started working. Naturally I've changed all my sensitive passwords. Thanks for the tip.