This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I downloaded Firefox 4. when I click the shortcut it placed, a explorer.exe box opens and says it cannot be accessed because I do not have the right permissions. I was upgrading from Firefox3.

  • 3 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur lostnorsk

lostnorsk
lostnorsk
more options

I had Firefox 3 and when I downloaded Firefox 4 , an explorer.exe box opened and said it could not be accessed because i don't have the right permissions.

I had Firefox 3 and when I downloaded Firefox 4 , an explorer.exe box opened and said it could not be accessed because i don't have the right permissions.

All Replies (3)

cityminz
cityminz
more options

if you are in a company, ask your network admin. if this is your own computer in your home, get the administrator previledge, ask yourself who installed the win7, ask him/her for the administrator account, use that account to login and install firefox.

carl.steers
carl.steers
more options

So, the administrator has moved on to another job. Do we need to uninstall Firefox 3 to install Firefox 4?

lostnorsk
lostnorsk Vraag-eienaar
more options

Thanks for the replies. I bought the computer with Windows 7 already installed.