This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

An update is avaiable, but when I click it, it searches for update server forever.

  • 1 antwoord
  • 16 hierdie probleem
  • 10 views
  • Laaste antwoord deur cor-el

more options

A window keeps popping up, saying an update to Firefox is available, but every time I click it, a bar comes up saying, "connecting to the update server," and it keeps searching forever. Then at times I get a window which says a new version of Firefox is available, so I click on that, and it seems to download OK, but it doesn't start (it says, "when prompted, drag icon into . . . " ), which never happens. When I go to the icon I have, it's not the new version. I can't find the new version in my downloads. I'm running OSX.6 Help! Thanks

A window keeps popping up, saying an update to Firefox is available, but every time I click it, a bar comes up saying, "connecting to the update server," and it keeps searching forever. Then at times I get a window which says a new version of Firefox is available, so I click on that, and it seems to download OK, but it doesn't start (it says, "when prompted, drag icon into . . . " ), which never happens. When I go to the icon I have, it's not the new version. I can't find the new version in my downloads. I'm running OSX.6 Help! Thanks

All Replies (1)

more options
  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

This new installation will also switch you from the beta update channel to the release update channel, so you will now receive regular updates.