This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

The security text, like Captcha text, isn't visible. What do I do?

  • 5 antwoorde
  • 112 hierdie probleem
  • 1 view
  • Laaste antwoord deur Solus01

more options

Whenever I try to sign up for a website, such as the Supernatural Wiki, and Firefox Personas, I can't see the captcha security text. I can see it on youtube after i post several posts in a row, but if I try to sign-up for something, I can't see the captcha.

Whenever I try to sign up for a website, such as the Supernatural Wiki, and Firefox Personas, I can't see the captcha security text. I can see it on youtube after i post several posts in a row, but if I try to sign-up for something, I can't see the captcha.

All Replies (5)

more options

See:

  • Check the permissions for the domain in the current tab in Tools > Page Info > Permissions
  • Check that images are enabled: Tools > Options > Content: [X] Load images automatically
  • Check the exceptions in Tools > Options > Content: Load Images > Exceptions
  • Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images)

There are also extensions (Tools > Add-ons > Extensions) that can block images.

more options

I put all my permissions right, still doesn't work, seems to be the same problem as: viewtopic.php?f=30&t=2977

Gewysig op deur debas

more options

Did you check for extensions that can block the CAPTCHA ?

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
more options

I had the same problem and i have many extensions addons.So i disabled all of them and the Captcha problem was solved.The problem for me was with the HTTPS Everywhere extension... somehow it was blocking the captcha image.

Hope it helped.

more options

Hello, I had the same problem with mine, I was using the Disconnect extension. I disabled it and now the captcha loads properly.