This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I downloaded version 4.0.1 and it crashed my system- my Norton no longer works and Firefox browser won't open. I did system restore which did not fix it. I tried downloading 4.0.1 again, it freezes when it tries to open "Checking add-on compatibility".

  • 1 antwoord
  • 4 hierdie probleem
  • 1 view
  • Laaste antwoord deur Elka29

ahurley
ahurley
more options

I downloaded version 4.0.1 and it crashed my system, my Norton no longer works and the Mozilla Firefox browser won't open. I did a system restore, which did not fix it. I tried downloading 4.0.1 again, it freezes when it tries to open "Checking add-on compatibility". What the heck is going on??

I downloaded version 4.0.1 and it crashed my system, my Norton no longer works and the Mozilla Firefox browser won't open. I did a system restore, which did not fix it. I tried downloading 4.0.1 again, it freezes when it tries to open "Checking add-on compatibility". What the heck is going on??

All Replies (1)

Elka29
Elka29
more options

When I downloaded new stupid version causing crash my system My Norton gone after 4 h struggling finally I got it back but only protection I lost my identity safe data witch is very important for me my password can not be verify and I can not fix it I'm so mad I want old version back