This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox informs me it requires updating but it has spent 3hrs connecting to updating server is this normal.

  • 1 antwoord
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

Moorcroft
Moorcroft
more options

Whilst using Firefox on my home computer I was shown a warning that Firefox should be updated. I clicked on to Next believing that the system would be automatically updated. A "time running bar " appeared saying that it was connecting to the Updating Server".I left this running for 3 hours. a Is that normal ? b was it updating or just connecting to the server. I am a pensioner with little computer knowledge.

Whilst using Firefox on my home computer I was shown a warning that Firefox should be updated. I clicked on to Next believing that the system would be automatically updated. A "time running bar " appeared saying that it was connecting to the Updating Server".I left this running for 3 hours. a Is that normal ? b was it updating or just connecting to the server. I am a pensioner with little computer knowledge.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present. 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then easiest is to download the full version and uninstall the currently installed version. You may need to remove the Firefox program folder to do a clean install of the new version.

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.