This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Getting started page says I'm using 3.6.2 when my system is 4.0.1 which is correct?

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Roy Maine

Roy Maine
Roy Maine
more options

I'm using Firefox 4.0.1 but my "Getting Started" page urges me to update as I'm using 3.6.2 Am I using 4.0.2 as my home page often fails to appear unless I "Try again" several times?

My system is Window XP Professional.

I'm using Firefox 4.0.1 but my "Getting Started" page urges me to update as I'm using 3.6.2 Am I using 4.0.2 as my home page often fails to appear unless I "Try again" several times? My system is Window XP Professional.

All Replies (2)

Xircal
Xircal
more options

It's unusual to see "Windows Genuine Advantage" installed in Firefox. I see that in your Plugins list. It's not necessary to have that installed at all since Mozilla and Microsoft have nothing to do with each other.

I think in the first instance, click the Firefox button, go to Add-ons, then Plugins and disable the plugin numbered: 1.9.0009.1

As regards your home page, see How to set the home page

Roy Maine
Roy Maine Vraag-eienaar
more options

Still have same problem.

"Windows Genuine Advantage" installed in Firefox is not my problem.

My system tells me I'm using 4.0.1 which I think is the latest update. Although I'm urged to update from 3.6.2

Does this apparent anomaly account for being unable to to open my home page and other pages, including Firefox pages within the Firefox site without "Try again" instructions being followed?