Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Lost all bookmarks on installing FF 4.

  • 3 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur dungbeetle

more options

A second problem arose on installing FF 4: I lost all my bookmarks, but not my settings. Previous version was (I think) 3.0.17 . I had to uninstall earlier version because when FF4 was loaded it could not be launched.

A second problem arose on installing FF 4: I lost all my bookmarks, but not my settings. Previous version was (I think) 3.0.17 . I had to uninstall earlier version because when FF4 was loaded it could not be launched.

All Replies (3)

more options

A third, related problem on installing FF4: the bookmark star in the Address Bar is inoperative. So I cannot repopulate my lost Bookmarks from websites. This is dreadful. FF4 was forced upon me because all the Mozilla sites offered only FF4 as an upgrade. I wanted 3.0.19 but couldn't find it anywhere. Yet the software indicated that 3.0.19 was the next available upgrade for me. Can I roll back to an earlier version than FF4? Will I need to uninstall FF4 first?

more options

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.

more options

Thank you Cor-el for a timely reply. The link you sent was a goldmine of information about Missing Bookmarks for various reasons. After much reading I was able quite simply to restore all my (hundreds of) bookmarks from the Library window's Import & Backup tool. By opening the bookmark backup folder in my Profile folder first I was able to read the date of each backup file and its size. It was clear from this which file was the biggest. So that was the one I used to Restore. It was done in two seconds. Thank you for putting me on the right track. Keep up the good work. It's appreciated more than you know.