This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

You request that I upgrade to 4.01.(3) exe but I run the download and nothing happens

  • 2 antwoorde
  • 6 hierdie probleem
  • 13 views
  • Laaste antwoord deur carolynecc

HenryHewett
HenryHewett
more options

You advise that I am not protected with current firefox and ask me to upgrade. I download update but nothing happens. No negative messages! Help

You advise that I am not protected with current firefox and ask me to upgrade. I download update but nothing happens. No negative messages! Help

All Replies (2)

Svetlana
Svetlana
more options

1) Download the installer at http://www.getfirefox.com

2) Open File Explorer at the folder it's in

3) Close Firefox (File -> Exit)

4) Check that no firefox.exe processes are running in task manager (ctrl+alt+del)

5) Run the installer

For more information, please see here: Installing Firefox

Please let us know whether this helps.

Gewysig op deur Svetlana

carolynecc
carolynecc
more options

i have the same problem, the update no matter how many times i download it keeps popping back up as if id never downloaded it..annoying...