This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I cannot hear the person I video chat with but they hear me.

  • 2 antwoorde
  • 4 hierdie probleem
  • 9 views
  • Laaste antwoord deur maryjowilde

more options

I have checked my settings--video/audio and they are in working order. This problem: I can see person I video chat but cannot hear them while they can both see and hear me--has occurred within the last few weeks. When I try and use another browser (Safari) I can hear the person but I cannot see them while they can both see and hear me.

I have checked my settings--video/audio and they are in working order. This problem: I can see person I video chat but cannot hear them while they can both see and hear me--has occurred within the last few weeks. When I try and use another browser (Safari) I can hear the person but I cannot see them while they can both see and hear me.

All Replies (2)

more options

is this google chat?

more options

Yes, Google video chat