Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Need to reinstall; uninstall keeps saying close FIrefox but it isn't open?

more options

FIrefox won't load, so I wanted to uninstall and re install it. However, in remove programs it is hung up and says "close Firefox" - well, it isn't open, so I'm stuck. Can you help? Thank you, Kathy

FIrefox won't load, so I wanted to uninstall and re install it. However, in remove programs it is hung up and says "close Firefox" - well, it isn't open, so I'm stuck. Can you help? Thank you, Kathy

Gekose oplossing

Close firefox.exe with the Windows Task Manager.

Ctrl+Alt+Del, choose Task Manager, then the Processes tab, select firefox.exe and use the "Del" key to end the running task.


Plug-in and tasks started by Firefox may continue after attempting to close Firefox. The "X" in the upper right-hand corner closes the Window (same as Ctrl+Shift+W) but even if it is the last Firefox window, it does not necessarily close Firefox .

The only proper way to exit Firefox is to use Exit through the File menu, not the "X" in the upper right corner of last Firefox window. In the Beta that would be Alt+F then X

Firefox hangs | Troubleshooting | Firefox Support http://support.mozilla.com/en-US/kb/Firefox%20hangs#w_hang-at-exit

Use the Windows Task Manger to remove all running firefox.exe in the "Processes" tab of the Windows Task Manager, then restart Firefox.

"Restartless Restart" extension for Firefox 4.0 only (2 KB download ) is used when you want to end Firefox and immediately restart Firefox.
  https://addons.mozilla.org/firefox/addon/249342/

Lees dié antwoord in konteks 👍 0

All Replies (1)

more options

Gekose oplossing

Close firefox.exe with the Windows Task Manager.

Ctrl+Alt+Del, choose Task Manager, then the Processes tab, select firefox.exe and use the "Del" key to end the running task.


Plug-in and tasks started by Firefox may continue after attempting to close Firefox. The "X" in the upper right-hand corner closes the Window (same as Ctrl+Shift+W) but even if it is the last Firefox window, it does not necessarily close Firefox .

The only proper way to exit Firefox is to use Exit through the File menu, not the "X" in the upper right corner of last Firefox window. In the Beta that would be Alt+F then X

Firefox hangs | Troubleshooting | Firefox Support http://support.mozilla.com/en-US/kb/Firefox%20hangs#w_hang-at-exit

Use the Windows Task Manger to remove all running firefox.exe in the "Processes" tab of the Windows Task Manager, then restart Firefox.

"Restartless Restart" extension for Firefox 4.0 only (2 KB download ) is used when you want to end Firefox and immediately restart Firefox.
  https://addons.mozilla.org/firefox/addon/249342/