Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

terminated expectedly but now will not restore or restart

  • 2 antwoorde
  • 14 hierdie probleem
  • 1 view
  • Laaste antwoord deur davidusa

davidusa
davidusa
more options

My pc froze and I had to force close it and firefox terminated unexpectly. Now when I try to start firefox it comes up with the window with the choice to restore or start a new session. However when i click either one, it still will not reload. The crash report window comes up with the choice of restart or quit, if i choose restart it takes me back to the restore or start new session again window. If I choose quit, it just quits. I have tried deleting and reinstalling firefox but this does not help. The same thing just happens.

My pc froze and I had to force close it and firefox terminated unexpectly. Now when I try to start firefox it comes up with the window with the choice to restore or start a new session. However when i click either one, it still will not reload. The crash report window comes up with the choice of restart or quit, if i choose restart it takes me back to the restore or start new session again window. If I choose quit, it just quits. I have tried deleting and reinstalling firefox but this does not help. The same thing just happens.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.

Delete the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.

If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.
Deleting sessionstore.js will cause App Tabs and Tab Groups to get lost, so you will have to create them again (make a note).

See:

davidusa
davidusa Vraag-eienaar
more options

Thanks for the info, in the end I did not need it, somehow firefox corrected itself without me doing anything, not sure how though