This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I am trying to restore bookmarks to Version 5 from a backup I made from Version 4.+. I get an error message "Unable to process backup file." What's wrong?

  • 2 antwoorde
  • 8 hierdie probleem
  • 1 view
  • Laaste antwoord deur denvercary

denvercary
denvercary
more options

I made a backup of my bookmarks when I was running Firefox Version 4+ (stored in a "json" file on a thumb drive). My primary hard disk crashed and when I down loaded Firefox on to a new hard drive, I got version 5.0. When I tried to restore the saved bookmarks, I got an error message that says "Unable to process backup file."

I made a backup of my bookmarks when I was running Firefox Version 4+ (stored in a "json" file on a thumb drive). My primary hard disk crashed and when I down loaded Firefox on to a new hard drive, I got version 5.0. When I tried to restore the saved bookmarks, I got an error message that says "Unable to process backup file."

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.

denvercary
denvercary Vraag-eienaar
more options

Thank you so much for you reply. I just got back in to town and have not had a chance to try the suggested solutions. Now, at least, I have someplace to start. Thank you again.