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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I cannot create a bookmark - is it a virus

  • 2 antwoorde
  • 5 hierdie probleem
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  • Laaste antwoord deur macanudo

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I am computer literate. My "bookmark this page' used to work and I have multiple bookmarks. Suddenly it no longer permits me to bookmark. When I select ""bookmark this page" nothing happens, nothing. And no window opens to ask me to select the location etc. for the bookmark. Can you help me? Should I be suspicious of a virus?

I am computer literate. My "bookmark this page' used to work and I have multiple bookmarks. Suddenly it no longer permits me to bookmark. When I select ""bookmark this page" nothing happens, nothing. And no window opens to ask me to select the location etc. for the bookmark. Can you help me? Should I be suspicious of a virus?

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A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.

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Same symptoms happen each time I have upgraded Firefox recently & went back to pre 3.6.18 version all OK....Firefox upgraded itself to 3.6.18 again couple of days ago & back to same symptoms.....found its a conflict with my McAfee Site Advisor add-on which is not compatible with newest versions of FFox. If you have MSA try disabling the MSA add-on Tools - Add-Ons - Extensions tab - Select MSA & disable then restart Firefox See if that cures it.....I had same problem with Firefox 5