This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I can't open mp3 file attachments. Can you help?

  • 3 antwoorde
  • 3 hierdie probleem
  • 10 views
  • Laaste antwoord deur Hasan

more options

I can download an mp3 attachment but then I can't open it. It is set up to open with the default setting windows media player but the file will not open. Can you help?

I can download an mp3 attachment but then I can't open it. It is set up to open with the default setting windows media player but the file will not open. Can you help?

All Replies (3)

more options

Open Firefox -> go to Help Menu -> select "Restart with Add-ons Disabled"

Firefox will close then it will open up with just basic Firefox and it should be ok. You can enable the Add-ons later. Check and tell if its working.

more options

I'm sorry I don't understand.

more options

go to Help Menu -> select "Restart with Add-ons Disabled"

Firefox will close then it will open up with just basic Firefox. Now

go to Tools Menu -> Add-ons -> Extensions section -> REMOVE any Unwanted/Suspicious Extension (add-ons) -> Restart Firefox

You can enable the Trustworthy Add-ons later. Check and tell if its working.

Gewysig op deur Hasan