Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I sporadically can't use certain Google features (Gmail, Documents, Calendar, etc.). The error I always get is "SSL received a record that exceeded the maximum permissible length. Error code: ssl_error_rx_record_too_long"

  • 3 antwoorde
  • 12 hierdie probleem
  • 3 views
  • Laaste antwoord deur cor-el

more options

SSL received a record that exceeded the maximum permissible length.

Error code: ssl_error_rx_record_too_long

I get the above message often (but not always) when trying to access my Gmail account, Google docs, calendar, etc. There's really no rhyme or reason for when it works vs. when it doesn't, but I've found that typing in something like "www.gmail.com" never works. When I use the history (or the search bar) it occasionally works.

SSL received a record that exceeded the maximum permissible length. Error code: ssl_error_rx_record_too_long I get the above message often (but not always) when trying to access my Gmail account, Google docs, calendar, etc. There's really no rhyme or reason for when it works vs. when it doesn't, but I've found that typing in something like "www.gmail.com" never works. When I use the history (or the search bar) it occasionally works.

All Replies (3)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
more options

Just cleared out the cache and removed all cookies, but I'm getting the same error when I try to open my Google Calendar.

(Gmail opened just fine a second ago)

I'm a teacher and using my school-provided laptop from home. Could it be something with the school's network filter? (even though I'm not actually on their network)? How can I check?

more options

A possible cause is a proxy or security software (firewall) that sends its own certificate instead of the website's certificate.