This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why is Firefox 4.0 and 5.0 making my HP laptop unresponsive?

  • 1 antwoord
  • 3 hierdie probleem
  • 2 views
  • Laaste antwoord deur Xircal

chrisdmoller
chrisdmoller
more options

When I first launch Firefox (version 4.x or 5.0), it works fine for the first few hours. If when I am finished for several hours or overnight, and I leave multiple windows (each with multiple tabs) open, when I try to start up again with unlocking the computer, I find it completely unresponsive. I have to either do a hard reboot or wait 3-5 minutes before even task manager comes up to kill Firefox. If I kill Firefox via Task Manager (and it takes multiple tries), the computer comes normally responsive the instant Firefox has been killed off.

I have repeated the same type of browser usage with both Microsoft IE and Google Chrome, and the computer never becomes unresponsive.

Here are the high-level details of my laptop:

OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 System Manufacturer Hewlett-Packard System Model HP Pavilion dv9000 (EZ459UA#ABA) System Type X86-based PC Processor x86 Family 15 Model 72 Stepping 2 AuthenticAMD ~1607 Mhz BIOS Version/Date Hewlett-Packard F.1A, 10/25/2006 SMBIOS Version 2.33 Total Physical Memory 1,024.00 MB Available Physical Memory 86.69 MB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 2.33 GB Page File C:\pagefile.sys

When I first launch Firefox (version 4.x or 5.0), it works fine for the first few hours. If when I am finished for several hours or overnight, and I leave multiple windows (each with multiple tabs) open, when I try to start up again with unlocking the computer, I find it completely unresponsive. I have to either do a hard reboot or wait 3-5 minutes before even task manager comes up to kill Firefox. If I kill Firefox via Task Manager (and it takes multiple tries), the computer comes normally responsive the instant Firefox has been killed off. I have repeated the same type of browser usage with both Microsoft IE and Google Chrome, and the computer never becomes unresponsive. Here are the high-level details of my laptop: OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 System Manufacturer Hewlett-Packard System Model HP Pavilion dv9000 (EZ459UA#ABA) System Type X86-based PC Processor x86 Family 15 Model 72 Stepping 2 AuthenticAMD ~1607 Mhz BIOS Version/Date Hewlett-Packard F.1A, 10/25/2006 SMBIOS Version 2.33 Total Physical Memory 1,024.00 MB Available Physical Memory 86.69 MB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 2.33 GB Page File C:\pagefile.sys

All Replies (1)

Xircal
Xircal
more options

Please proceed with the suggestions in this article to try and narrow down the cause of the problem: Troubleshoot and diagnose Firefox problems