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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Unable to install 5.0.1. Get message saying must restart to complete previous upgrade, but it never completes and I continuouisly get the "Restart" message.

  • 5 antwoorde
  • 4 hierdie probleem
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  • Laaste antwoord deur esox50pounder

esox50pounder
esox50pounder
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Yesterday I upgraded to Firefox 5.0.1. My system is Win7 64-bit. The program asked me to restart to complete upgrade; however, even after restart I continue to get the same message. I attempted to "uninstall" via Windows Control Panel and even within the Mozilla Firefox program file. Again, the only message I get is to "restart to allow upgrade to complete.

Yesterday I upgraded to Firefox 5.0.1. My system is Win7 64-bit. The program asked me to restart to complete upgrade; however, even after restart I continue to get the same message. I attempted to "uninstall" via Windows Control Panel and even within the Mozilla Firefox program file. Again, the only message I get is to "restart to allow upgrade to complete.

All Replies (5)

Hasan
Hasan
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The program must close to allow a previous installation attempt to complete

https://support.mozilla.com/en-US/kb/The%20program%20must%20close%20to%20allow%20a%20previous%20installation%20attempt%20to%20complete

Check and tell if its working.

esox50pounder
esox50pounder Vraag-eienaar
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Thanks for your reply. I found that article while troubleshooting; however, those files do not exist. In other words, when I search for %APPDATA%, it takes me to a "roaming" folder, but there is no file named qpidata...

So, I am in a circular issue where I am prompted to restart windows to "finish upgrade" but even after restart, I continue to get the same "restart windows to finish..." message.

Anything else I should try?

Hasan
Hasan
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Install Firefox on Windows

https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Windows

Check and tell if its working.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you have a VirtualStore folder?

  • C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox

The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.

esox50pounder
esox50pounder Vraag-eienaar
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Thanks for your suggestions. I am traveling until Friday, so I will put you suggestions into action then. I'll let you know the outcome.

Ideally I will completely uninstall Firefox and the reinstall. I did try to install Firefox on top of my current version, thinking this might fix the issue; however, I got the "...you must restart Windows to complete previous upgrade..."

Thanks again.