This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I get a window that says additional Software is required for QuickTime to playback this media.

  • 3 antwoorde
  • 13 hierdie probleem
  • 3 views
  • Laaste antwoord deur cor-el

susiemuse
susiemuse
more options

I get a window that says additional Software is required for QuickTime to playback this media. I checked, and found that I have a more updated version than the one I would be able to download. There is other software available, but it is all about video, and not what I need. I also know that the media it is talking about (on my own webpage) is not a plug-in. To whom can I actually talk about this? My own webpage will often not play the audio clip! My son put the clip on; sometimes it has a black play button, sometimes not. My son says clip is NOT done with a plugin. But usually while I am using Firefox I get a message that I am missing software.

I get a window that says additional Software is required for QuickTime to playback this media. I checked, and found that I have a more updated version than the one I would be able to download. There is other software available, but it is all about video, and not what I need. I also know that the media it is talking about (on my own webpage) is not a plug-in. To whom can I actually talk about this? My own webpage will often not play the audio clip! My son put the clip on; sometimes it has a black play button, sometimes not. My son says clip is NOT done with a plugin. But usually while I am using Firefox I get a message that I am missing software.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you post all link to the page with that (media) file?

Is there a MIME type (which) send with that (media) file?

What is the file extension of that (media) file?

It is possible that QT has registered that file extension, but isn't able to handle it after all.
It wouldn't be the first time that his happens.

susiemuse
susiemuse Vraag-eienaar
more options

<embed src="http://deanearnold.com/songs/02%20_Deed%20I%20Do.mp3" width="18" height="16" autoplay="false"></embed> 'Deed I Do

is the link.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That code doesn't have a MIME Type specified, so maybe add something like audio/mpeg or audio/mpeg3 or audio/mp3 that QuickTime can use if it is your own website.
The Firefox knows which plugin to use.
You can see the supported MIME tpyes of each plugin on the about:plugins page.
You can open about: pages via the location bar like you open a website.

<h3>
<embed src="http://deanearnold.com/songs/02%20_Deed%20I%20Do.mp3" type="audio/mpeg" width="18" height="16" autoplay="false"></embed>
'Deed I Do</h3>