This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

remove partial update downloaded to PC

  • 1 antwoord
  • 10 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

texwalton
texwalton
more options

the latest security download aborted before completing. I get "Update could not be installed..." pop-up. Tell me how to remove partial update so I can then down load the entire file.

the latest security download aborted before completing. I get "Update could not be installed..." pop-up. Tell me how to remove partial update so I can then down load the entire file.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If files already have been downloaded then you need to remove the files in the updates and updates\0 folder.
You can delete active-update.xml and updates.xml as well if present.

Vista: 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

XP: 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.