This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Both my PC and my phone are giving me codes to type into the other device

gjmccray
gjmccray
more options

I have already created a Sync account from my PC. Now, when I try to add a device, both the PC and the Android phone are displaying sync codes to be typed into the other device. On my PC under Tools, the menu says "Set Up Sync" even though I already have a Sync account. If I try to set up Sync using the email address I used to set up the account, it says "Already in use." I'm going in circles. Help!

I have already created a Sync account from my PC. Now, when I try to add a device, both the PC and the Android phone are displaying sync codes to be typed into the other device. On my PC under Tools, the menu says "Set Up Sync" even though I already have a Sync account. If I try to set up Sync using the email address I used to set up the account, it says "Already in use." I'm going in circles. Help!

All Replies (1)

Ioana Chiorean
Ioana Chiorean
more options

Hello,

In the pop up window from PS it stated : set up Sync account. After that it goes in another window with two options: Create new account and I arleady have a sync account. chose I already have.