This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

All my other browsers are working, but Firefox says it cannot connect. There is no problem with my network connections at all

  • 1 antwoord
  • 4 hierdie probleem
  • 5 views
  • Laaste antwoord deur SafeBrowser

more options

Firefox is the only browser that cannot connect to the internet. Explorer and Chrome are connecting fine. I have contacted my internet provider and all is fine, they could not figure it out and said it MUST be a problem with Mozilla.

Firefox is the only browser that cannot connect to the internet. Explorer and Chrome are connecting fine. I have contacted my internet provider and all is fine, they could not figure it out and said it MUST be a problem with Mozilla.

All Replies (1)

more options

After an upgrade, sometimes your firewall will not recognize a new Firefox version; your firewall is just doing its job. In your firewall application, remove Firefox from the approved applications list, then go to a website using Firefox, let your firewall detect the new version and give Firefox the permissions necessary in your firewall to allow Firefox to connect to the internet.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.