We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why does Firefox still has saved username/passwords but refuse to use them?

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur syllabist

more options

Using f6.02. f still has my saved username/passwords. I can see them, but it refuses to use them and acts like it has never seen all the sites i normally visit. Anyone know how to fix this? Yes, it still prompts me do i want to save the password as if it does know it already has it.

Using f6.02. f still has my saved username/passwords. I can see them, but it refuses to use them and acts like it has never seen all the sites i normally visit. Anyone know how to fix this? Yes, it still prompts me do i want to save the password as if it does know it already has it.

All Replies (2)

more options

Make sure that you do not run Firefox in permanent Private Browsing mode.

  • https://support.mozilla.com/kb/Private+Browsing
  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Permanent Private Browsing mode"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Gewysig op deur cor-el

more options

Thank you for your time and insight. Firefox was not in Permanent Private Browsing mode nor had I made any changes to my list of add-ons. The problem persisted for the better part of a day and continued through warm and cold boots. A virus scan showed nothing. Today it is working as expected, i.e. Firefox supplies usernames and passwords appropriately.

I am tempted to consign the problem to the vagaries of Windows 7 64-bit or the adage "Sh*t Happens". Whatever it is, it's not the way I want my browser to operate. :-)

Gewysig op deur syllabist