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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I have can't seem to update my Mac book pro from 4.o/1 to 6. I have indicated automatic upgrade and it is not working help

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I tried to update and it was taking forever so I tried to change to automatic in preferences. also the firefox icon is on my desk top everytime I open the program.....can it be removed. I have the icon in my dock

I tried to update and it was taking forever so I tried to change to automatic in preferences. also the firefox icon is on my desk top everytime I open the program.....can it be removed. I have the icon in my dock

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If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.