This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Ican't get Firefox to connect to the internet.

  • 3 antwoorde
  • 7 hierdie probleem
  • 1 view
  • Laaste antwoord deur Samizdat

more options

First I uninstalled firefox5.0 then I downloaded the 6.0 vision. When i restarted firefox 6.0 the firefox window opens, but i can't get connected to the internet.

First I uninstalled firefox5.0 then I downloaded the 6.0 vision. When i restarted firefox 6.0 the firefox window opens, but i can't get connected to the internet.

All Replies (3)

more options

Possible Malware Infection, Do a malware check with some malware scan programs. You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of the database before doing a scan.

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and Searches are redirected to another site

more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

more options

The trouble with malware scans is (maestro, muted horn, please [waaa-waaa waaaaaaa]), they give you more malware. Reply #2 (cor-el) is far better advice.