This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cannot download Firefox, stops with 1 second remaining

  • 4 antwoorde
  • 4 hierdie probleem
  • 2 views
  • Laaste antwoord deur pezlos68

pezlos68
pezlos68
more options

Firefox crashed yesterday and I haven't been able to load it again. I cleared Firefox from my control panel and have not been successful in downloading firefox because it gets hung up with 1 second remaining. It is the Firefox setup 6.0.2 that stops downloading with 1 second remaining, though it does say 100% complete.

Firefox crashed yesterday and I haven't been able to load it again. I cleared Firefox from my control panel and have not been successful in downloading firefox because it gets hung up with 1 second remaining. It is the Firefox setup 6.0.2 that stops downloading with 1 second remaining, though it does say 100% complete.

All Replies (4)

lightning17403
lightning17403
more options

have you tried loading an older version??

pezlos68
pezlos68 Vraag-eienaar
more options

I have not, but I will try that. What version would you recommend? I am not that familiar with Firefox and am not sure how or were to go to download an older verion. Thanks

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

pezlos68
pezlos68 Vraag-eienaar
more options

I turned off my Mcaffee, so the virus software was not the issue. I called my company's help desk and the person helping me was also perplexed, so I gave up on using Explorer to download Firefox. I installed Chrome to download Firefox and it did download completely. The problem I have now is that when I try opening Firefox, I receive a popup that says there was a problem and Firefox crashed. I tried opening Firefox in Safe Mode, but I get the same message about it crashing. Firefox has a help forum that I was reading for help and it recommends emailing Firefox with the crash details so they can figure out the problem. Well, Chrome works pretty well for me so that's what I'm using as my browser for now.