This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes immediately when I click on the icon

  • 1 antwoord
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur cor-el

hummer1
hummer1
more options

On 9/21/2011 firefox worked fine. On 9/22/2011 when I clicked on the firefox icon I immediately got the mozilla crash report. In firefox help, under firefox crashes I have followed the steps listed: Update Firefox Update your plugins Update Windows Update your drivers Update your Internet Security software Check for viruses or spyware Check to see if the crash happens in safe mode The crash still happens in Safe Mode The crash doesn't happen in Safe Mode Get help fixing this crash None of these steps have helped. Firefox does crash in safe mode.

On 9/21/2011 firefox worked fine. On 9/22/2011 when I clicked on the firefox icon I immediately got the mozilla crash report. In firefox help, under firefox crashes I have followed the steps listed: Update Firefox Update your plugins Update Windows Update your drivers Update your Internet Security software Check for viruses or spyware Check to see if the crash happens in safe mode The crash still happens in Safe Mode The crash doesn't happen in Safe Mode Get help fixing this crash None of these steps have helped. Firefox does crash in safe mode.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There are quite a few reports with that crash signature:

Look like a problem with running JavaScript.

Does it happen on specific pages?

Does it help if you disable the JavaScript JIT compiler temporarily as a test?

Try to set these two prefs to false on the about:config page to disable the JavaScript JIT compiler for scripts on web pages. 

javascript.options.methodjit.content
javascript.options.tracejit.content

If you still see the crashes then do the same with these two for Chrome content (browser and extensions): 

javascript.options.methodjit.chrome
javascript.options.tracejit.chrome

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.

  • Use the Filter bar at to top of the about:config page to locate a preference more easily.
  • Preferences that have been modified show as bold (user set).
  • Preferences can be reset to the default or changed via the right-click context menu.

Gewysig op deur cor-el